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As the Branch President of Operations for Associa British Columbia, Craig works closely with his team to manage 800+ strata corporations and four corporate offices around the province of British Columbia. Craig’s focus is on all aspects of client retention, the employee experience, and daily operations. Craig works directly out of the Surrey offices of Associa British Columbia while also serving as the Vice Chair of Associa Cares Canada. During Craig’s tenure with Associa British Columbia, the company has achieved recognition from Great Places to Work, Canada, as one of the Best Workplaces for Professional Services in Canada. 

Prior to joining Associa British Columbia, Craig was a proven hospitality professional for over 25 years, working in the Hotel/Restaurant sector and the Seniors Housing Industry throughout the province. Craig held successive senior leadership positions and is a decisive hospitality professional with a career marked by delivering results and working collaboratively with winning teams.

Craig lives in North Vancouver and enjoys all things involving the outdoors.

Favourite Quote:

Some people want it to happen, some wish it would happen, others make it happen.

– Michael Jordan

Jeff is President of Wilson Blanchard Management, An Associa® Company (WB) where he is responsible for communication strategies and WB’s external vision “to bring positive impact and meaningful value to every community” as well as our internal values, encouraging our team to “create the culture you crave” every day. In addition to guiding leadership and staff continuous development and focusing on employee experience, he is also responsible for strategic initiatives to help build the future of community management, as well as corporate governance and key performance objectives for overall company performance.

Jeff initially joined WB in 2004 as the Manager of Financial Reporting before moving to Director of Internal Operations and then Vice President prior to his current role. Prior to joining WB, he worked in public accounting as an audit manager for a mid-sized firm for 8 years and continues to hold the designations of CGA (Certified General Accountant) and CPA through the Chartered Professional Accountants of Ontario. He has taught various accounting courses through Mohawk College and continues to teach the “Condominium Management Financials” course through Humber College as part of the Condominium Management Regulatory Authority of Ontario (CMRAO) program.

Favourite Quote:

A sense of concern for others gives our lives meaning; it is the root of all human happiness.

– Dalai Lama

Thomas Kortko is Vice President of Operations of Maple Ridge Community Management, An Associa® Company (MRCM). Thomas has been with MRCM and has served the condominium industry for 25 years. During his tenure, he has managed many condominium communities throughout the Greater Toronto Area and mentored many employees, helping them progress in their careers.

Thomas is a Registered Condominium Manager, a member of ACMO, and an author of numerous industry-related articles and blogs. Thomas has his Lean Six Sigma White Belt Certification and an Honours Bachelor of Arts degree from the University of Toronto.

Favourite Quote:

Anybody can do anything.

Tom Young has more than 17 years of experience in residential, condominium, and commercial property management. Passionate about proactively maintaining properties to deliver the greatest investment return to shareholders, he has served communities in the United States, Mexico, and Canada with best-in-class customer service. Mr. Young has served in the Canadian market since 2011.

Being passionate about all things related to property ownership, in 2021, Mr. Young moved into the leadership role at Associa C-ERA Property Management & Realty (C-ERA). His goal is to impart the same passionate service to all C-ERA employees and up-and-coming leaders in the industry.

Giving back has also always been a top priority for Mr. Young. From volunteering to contributing, Tom challenges himself to find the greatest need and create a lasting impact on the communities and people around him through sweat equity.

Favourite Quote:

People will forget what you said. But they will never forget how you made them feel.

– Maya Angelou

Mr. Lord has been in the real estate industry since 2003. He has been a member of the Associa team since 2015 and has worked in a variety of capacities, including Vice President of Operations and Senior Vice President of Operations. As the current Branch President and managing broker, Mr. Lord leads the British Columbia market operations. He is responsible for overall strata and property management growth and development of Associa’s Surrey, Vancouver, and Kelowna branch offices.   

Mr. Lord graduated from Miami University (Ohio) with a Bachelor of Science degree and holds the Registered Condominium Manager (RCM) designation and RI designation as a member of the Real Estate Institute of British Columbia. In 2018, he received the Professional Association of Managing Agents (PAMA) Industry Leader of the Year.  

Favourite Quote:

Never let the fear of striking out keep you from playing the game.

– Babe Ruth

Mike Mullen, B.A., R.C.M., is Senior Vice President of Property Management for Wilson Blanchard Management, An Associa® Company (WB). As Senior Vice President, Mike oversees WB’s three offices in the Hamilton, Toronto, and Waterloo regions.

Mike has been with WB since 1999, fulfilling various roles within the company, from Property Manager to Manager of Business Development, Executive Director, and his current role as Senior Vice President.

Mike’s Bachelor of Arts degree in Business Administration and interpersonal skills have provided mentorship to many property managers. 

With Mike’s extensive knowledge of the Condominium Act, as well as the information gathered from taking numerous condominium courses, he can train new managers to the level of excellence expected of a WB employee. Mike is a regular speaker and contributor at industry-related webinars, seminars, conferences, and courses.

Favourite Quote:

That which does not kill us makes us stronger

– Friedrich Nietzsche

Branch President, Magnum York Property Management Director

Director of Accounting, Magnum York Property Management

Associa British Columbia, Vice President of Operations

As the Vice President of Operations for Associa British Columbia, Bruce works closely with the Community Directors, Community Managers, & Administration staff to support the  strata corporations managed by Associa BC. Client retention & creating a positive employee experience for all staff is something Bruce strives for on a daily basis. 

Based in the Vancouver office of Associa British Columbia, Bruce also serves as a Director with Associa Cares Canada.

Bruce began his career in the property management industry in 2005 and joined Associa British Columbia in 2014. In addition to his current role as Vice President of Operations, he has previously served as a Strata Manager and Director of Community Managers.  Before transitioning into property management, Bruce spent 15 years in the hospitality sector, holding management positions with one of Vancouver’s premier private clubs.

An avid skier & someone who is fond of outdoor activities, Bruce & his wife reside in North Vancouver and enjoys frequent travels throughout the province of British Columbia.

Favorite Quote:

 “I just wish people would realize that anything’s possible if you try.”

~Terry Fox

Terry’s words carried weight because they come from someone who pushed far beyond what most people thought was possible. He wasn’t preaching; he was living the message. The quote encourages people to start, even when the path is unclear, even when the odds look impossible.

C-Era Property Management, Vice President of Operations

Jeanette Kloppenburg has been a dedicated professional in the property management industry since 1992 and has served the condominium industry since 1994. With more than 30 years of experience spanning operations, finance, community management, and leadership, she has developed a comprehensive understanding of condominium operations from the ground up.

Starting in rental property management before transitioning to the condominium sector, Jeanette developed expertise in financial administration, accounts payable, and financial reporting. In 2007, she moved into the role of condominium manager, where she spent the next 19 years working directly with condominium communities, boards of directors, and residents. Through this experience, she developed extensive expertise in condominium operations, governance, client relations, and community leadership.

Today, as Vice President of Operations, Jeanette oversees a team of 20 professionals and supports the successful management of approximately 130 condominium communities while continuing to provide operational and management guidance where needed.

Known for her collaborative leadership style and commitment to service excellence, Jeanette is passionate about mentoring industry professionals, building strong client relationships, supporting vibrant condominium communities, and giving back through volunteer service.

RCM, ACCI, LCCI, CMCA, CAPM

Maple Ridge Community Management, Branch President

Craig McMillan is President of Maple Ridge Community Management (MRCM) an Associa Company. He has been a Condominium Professional since 2003. Craig holds his RCM designation from ACMO, and his ACCI and LCCI designation from CCI-National. He is a member of the Project Management Institute and holds his Certified Associate in Project Management designation CAPM.

He currently serves on the Board of Directors for ACMO currently holding the position of Vice President and has served on the Condo Conference Committee hosted by ACMO & CCI-Toronto for the past 5 years.

He also serves on the Professional & Business Partners Committee and is Chair of the Communications Committee with CCI-GHC, as well as an inaugural member of CMRAO’s Advisory Committee. He is a frequent speaker at industry events & conferences, as well as contributing articles for various industry publications.